Customer Service Executive – JD Job description: • Should be capable of handling calls (inbound & outbound) for long duration, on voice or video • Should have genuine interest in addressing customers Queries, Requests and Complaints (QRC)and ensure to provide first time resolution • Should be empathetic to customers QRC and have excellent probing and problem-solving skills to handle irate customers • Should be open to working in a rotational shift • Should dedicate for continuous learning of products, processes and market • • Should bea team player and willing to help new and fellow CSRs to come up the curve • Discuss action plan to achieve assigned input and output targets • Should be able to work under pressure situation and achieve agreed targets • Ability to exercise required independent judgement in dealing with situations, in adherence and accordance with the company protocols • Preferences will be given to candidates with experience in Insurance process Requirements: • Should be a graduate preferably in BCOM/BMS/BMM/Graduate with Banking & Insurance or Accounting & Finance specialisation. • Minimum 1year experience in BPO, preferably in customer support/ retention process in BFSI sector. • Strong verbal/written communication skills along with active listening • Customer focus and adaptability to different personality types. • Ability to multi-task, set priorities and manage time effectively • Working knowledge of Spreadsheets/excel/google sheets and similar digital ecosystems • Comfortable with rotational shifts Employment Full-time Location: Mulund