List the responsibilities, these should be the roles KPIs that we would measure on-  Provide Exceptional Support: Respond to customer queries via email, chat, and phone calls, ensuring each interaction is handled with empathy, clarity, and professionalism.  Solve Customer Challenges: Proactively address and resolve customer concerns by identifying the root cause and providing timely solutions.  Deliver Delight: Create positive experiences by understanding customer needs, offering personalized assistance, and going the extra mile to ensure satisfaction.  Maintain Performance Standards: Meet key customer support metrics, such as response time, issue resolution time, and customer satisfaction scores.