Key Responsibilities:

• Oversee the daily operations of the store, ensuring smooth and efficient functioning.
• Manage a team of sales associates, ensuring a high level of motivation, performance, and customer service.
• Achieve and exceed retail sales targets through effective leadership and driving store initiatives.
• Maintain and enforce store policies, procedures, and standards in line with company guidelines.
• Ensure the store is visually appealing by managing displays, inventory, and cleanliness.
• Build and maintain strong customer relationships, offering personalized services to clients and ensuring customer satisfaction.
• Monitor and manage store stock levels, orders, and inventory management.
• Prepare and manage operational budgets, schedules, and staff rosters.
• Regularly assess the team’s performance and provide training/coaching to improve sales and operational efficiency.
• Analyze store performance metrics, track KPIs, and take corrective actions where necessary to improve results.
• Handle customer complaints or concerns effectively and professionally.
• Ensure adherence to company policies regarding security, health, and safety standards.