Role and Key Responsibilities:

• Conduct Quality audits on Calls and share feedback with agents.
• Conduct compliance and Quality checks and ensure timely reporting.
• Drive continuous improvement - make recommendations and drive improvement.
• Strengthen Quality management processes/ framework to improve quality delivery.
• Ensure data management for all deliverables and be accessible without any delay.
• Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach.

Contact Details

Name- Anushka Singh

contact no- 8956859167

E-mail id- anushkawhiteforce24@gmail.com