We are looking for a proactive and polite Customer Service Feedback Caller to contact customers and collect their feedback on our services/products. Your role will involve making outbound calls, recording responses accurately, resolving basic queries, and ensuring high levels of customer satisfaction. Key Responsibilities: Make outbound calls to customers to collect service/product feedback Record responses clearly and accurately in the system Handle basic customer queries or redirect them to the concerned department Maintain a polite and professional tone at all times Follow call scripts and company policies Report common issues and customer concerns to the team lead