We are hiring Junior CSRs who can communicate effectively in multiple regional languages. The candidate will be the first point of contact for our customers and must ensure a positive service experience.

Key Responsibilities:

• Answer customer inquiries via phone, email & chat.
• Resolve issues related to products, services, or orders.
• Maintain customer records and update CRM systems.
• Escalate unresolved queries to senior staff when necessary.
• Maintain high service quality and customer satisfaction levels.
• Adhere to shift timings and follow company protocols.