Handle customer queries and complaints through email professionally and promptly Provide information about products, order status, warranty, and installation support Coordinate with internal teams (technical, logistics, etc.) to resolve customer issues Maintain a high level of customer satisfaction through clear and effective communication Document and track customer interactions in the CRM system Identify recurring issues and escalate them to the concerned department Follow defined SLAs and ensure quality of service Required Skills and Qualifications 6 months to 3 years of experience in customer service or email/chat support Excellent written English communication skills Strong problem-solving skills and a customer-first attitude Familiarity with CRM tools (e.g., Zendesk, Freshdesk) is a plus Basic understanding of consumer appliances or electronics is an advantage Ability to multitask, prioritize, and manage time effectively