Email Escalation Executive Job Description

We are looking for a dedicated Email Escalation Executive to join our customer service team. In this pivotal role, you'll be the last line of defense for complex customer issues that haven't been resolved through standard channels. You'll need exceptional problem-solving skills, a calm demeanor, and the ability to craft clear, empathetic, and effective email responses that turn frustrated customers into satisfied ones.

Key Responsibilities:

Adhere to company policies and procedures while striving to exceed customer expectations.

Stay updated on product/service knowledge and company policies to effectively address a wide range of issues.

Qualifications:

Proven experience in a customer service or support role, with a focus on email communication.

Exceptional written communication skills, with a strong command of grammar, spelling, and punctuation.

Demonstrated ability to de-escalate difficult situations and resolve complex problems with a high degree of empathy and professionalism.

Strong analytical and problem-solving abilities.

Excellent organizational skills and attention to detail.

Ability to work independently and collaboratively in a fast-paced environment.

Proficiency with CRM software and email management systems.

A bachelor's degree is a plus, but not required with relevant experience.

INTERESTED CANDIDATES CAN CONTACT TO :-9303791653