Key Responsibility Area: The fundamental duties & tasks the define the job are: • Responsible for inbound & outbound calls with end customers to resolve customer queries. • Responsible for reverting customer queries via email. • Gather appropriate data from the internal tools to substantiate transaction validity, evaluated information gathered & determine the appropriate course of action. • Responsible for providing high quality customer service by responding to telephone inquiries and customer requests. Eligibility Criteria: • Education – Graduate • Strong verbal & written Communication Skills. • Flexible to work in 24*7 shift timings. • Minimum 6-Months experience in US or UK customer care support. Essential duties and responsibilities: • Comply with data integrity and security policies • Follow required procedure & guidelines The ideal candidate for this role would have: • Strong verbal & written communication skills along with active listening • Good Analytical skills • Quick Learning Ability • Ability to multi-task, set priorities & manage time effectively • Attention to detail Benefits & Perks: • Competitive Salary • Medical insurance • Two weekly offs – 5 days working and 2 Week Offs • Hassle-free transit to work – Cab facility available for pick & drop