A telesales executive answers customer queries, resolves issues, and provides information. They may also perform data entry and escalate complex issues to supervisors.

Responsibilities

· Answer customer queries: Respond to customer calls, emails, or chats

· Resolve issues: Provide solutions to customer complaints or problems with products or services

· Maintain records: Keep track of customer interactions and transactions

· Follow protocols: Adhere to company scripts, procedures, and standards

· Provide information: Help customers with product details, usage, and troubleshooting

· Meet targets: Achieve daily, weekly, or monthly goals for call handling time or customer satisfaction

· Escalate issues: Transfer unresolved or critical concerns to supervisors or higher-level support

Skills Effective communication, Problem-solving skills, Ability to work in a fast-paced environment, and Ability to understand and read English.

INTERESTED CANDIDATES CAN APPLY OR CONTACT:

ANUSHKA GUPTA

8770187701

anushka.gupta@white-force.in