Name of the position: Customer Assurance

Experience: Min 3-7 Years

Skills : Excellent Communication, 

AAC collection, Facilitate Bookings, Relationship building, Collecting Leads, EMI collections. 

Location : Mumbai 

Salary : good hike on current ctc 

Job Description:

• Holiday Planning: Meeting customers for facilitating holiday bookings and eventually collecting AAC / ASF. 
• Collection :Meeting customers through field visits and collection of overdue EMIs and ASF / AAC 
• Retention: Meeting customers who have sent a cancelation request, resolve their issues and retain them. 
• Relationship Building Calls & Attending Branch Walk ins 
• Revenue Enhancement: Relationship building and increasing revenue by way of foreclosures and payment plan change. 
• Generating Referrals: Post-holiday calls are made to obtain member feedback and generate referrals and leads. 

Reports to be prepared: 

• Daily ASF / AAC MIS & EMI collection MIS 
• Weekly Customer Visits Tracker.        

• A valid two-wheeler driving license and two wheeler must.  
• Willing to go for customer visits & meetings.