JOB SCOPE
A successful Admissions Executive excels in initiating contact with potential
leads, thoroughly qualifying them, and cultivating genuine interest and
necessity in upGrad’s programs and offerings.
As an Admissions Executive you will serve as the vital link between upGrad’s
potential learners and our Admission Counsellors. Your primary objective is to
establish a meaningful connection with the learner, understand their
requirements, and effectively arrange Video Counselling [VC] sessions with
our Admission Counselors.
RESPONSIBILITIES & DUTIES
 Engage with assigned leads and promptly initiate contact through the
auto dialer system.
 Qualify leads by assessing their interest, needs, and eligibility for upGrad's
programs.
 Build rapport, credibility and establish trust with leads through effective
communication and active listening.
 Schedule Video Counselling [VC] sessions with Admission Counsellors for
qualified leads.
 Coordinate schedules and ensure smooth communication between leads
and Admission Counsellors to facilitate the enrollment process.
 Maintain accurate records of lead interactions and follow-up activities in
the CRM system.
BASIC ELIGIBILITY CRITERIA
 Minimum of 1 to 3 years of tele-sales/tele-calling/BPO experience, with at
least 1 year spent in a single company.
 High school diploma [12th pass or equivalent] or graduate.
 Previous experience working a 6-day work week.
 Currently working in the capacity of an individual contributor.
 Proven track record of meeting targets in the existing company.
SKILLS
 Excellent verbal communication skills with an emphasis on fluency in the
English language.
 Ability to listen effectively, build trust with potential learners, and
approach situations with patience and empathy.
 Ability to persuade learners towards attending the Video Counselling [VC]
session to ultimately influence their enrollment decisions.
 Basic proficiency in MS Office Suite & CRM management for
administrative tasks and reporting requirements.
2
EXPERIENCE RANGE
1 to 3 years of tele-sales/tele-
calling/BPO experience with a
minimum of 1 year spent in the
same company.
REMUNERATION
Based on your current CTC /
Competitive as per industry
standards
KEY PERFORMANCE INDICATORS
 Minimum 300 minutes of talk time over calls per day.
 Schedule/book 5 Video Counselling [VC] sessions per day.
 Connect with a minimum of 80% of your leads each day.
 Consistently meet and exceed weekly revenue targets.
*Note: The above KPIs are indicative and will vary based on the business vertical.
WHY JOIN UPGRAD?
Here are just a few reasons why you should consider joining our team:
 Global Reach, Local Impact: At upGrad, you'll be part of a dynamic,
diverse team that makes a difference on a global scale while creating
opportunities for local communities. With 25 offices worldwide and a
team of over 5100 professionals, upGrad has successfully enrolled over 10
million learners across 70+ countries.
 Award-Winning Excellence: With accolades such as being named the
No.1 startup in India for three consecutive years by LinkedIn's Top
Startups list [2018, 2019, and 2020], upGrad's commitment to innovation
and impact is unparalleled. Additionally, upGrad has earned prestigious
titles such as the ET Best Education Brand 2020 and inclusion in the
esteemed GSV Global EdTech 50 List 2020, further solidifying our
position as a leader in the education technology sector.
 Endless Opportunities: Join upGrad and unlock a world of opportunities
for growth, learning, and personal development. With a team of over
5100 professionals and a global network of partners, upGrad provides
you with the support, resources, and opportunities you need to succeed
and thrive.