JOB PROFILE:
>> Interact with prospective customers through modes likes Voice, Chat,.
>> Handle the queries of the customers.
>> Customer support and maintaining cordial relation with prompt after sales service
>> Coordinate with internal stakeholders to bring customer queries/complaints to resolution.
>> Maintain records and provide relevant reports as necessary.
>> Complaint Management: The complete process from receiving to resolving.
>> Confirm and achieve customer satisfaction.

EXPERIENCE & SKILL
>> Similar experience of 1-3 years in Customer Care & Customer Handling.

>> Good in verbal & written communication [English, Hindi, Gujarati].
>> Influencing personality.

>> Good convincing ability.