Responsibilities: - Develop and implement HR strategies and initiatives. - Oversee the end-to-end recruitment and selection process, including sourcing, screening, and interviewing candidates for various positions. - Manage performance appraisal systems and employee development programs to ensure a high-performing and engaged workforce. - Administer employee relations, including resolving issues, conducting investigations, and implementing corrective actions when necessary. - Ensure compliancesand handle all HR-related documentation and reporting. Qualifications: - Bachelor’s degree in Human Resources, Business Administration, or a related field. Master’s degree or relevant HR certifications are a plus. - Proven work experience as an HR Manager or similar role in the BPO or Edtech industry, with a deep understanding of the unique HR challenges in these sectors would be an added advantage. - Strong knowledge of HR functions, including talent management, compensation, and benefits administration. - Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships at all levels of the organization. - Proficient in HRMS (Human Resources Management Systems) and other HRrelated software. Desired Skills: - Strategic thinking and problem-solving abilities to address complex HR issues and drive organizational growth. - Leadership qualities to inspire and motivate the HR team while collaborating with other departments. - Ability to adapt to a fast-paced, evolving work environment and manage multiple priorities effectively.