Responsible for: 

• Design & adhere to quarterly visit calendar aligning to the AMCs maintenance & part-fitment for every geographic area. 
• Ensure that all customer complaints are closed within 10 days for minor complaints without spares & within 1 month for major complaint, with spares 
• Ensure that all planned visits are attended and completed satisfactorily & service reports are submitted in Salesforce on Daily basis 
• Ensure/ Attend under warranty machines breakdown within 2 days of complaints received 
• Ensuring advance payment is received as per agreed terms before service execution 
• Ensuring payments are collected within timelines as agreed in Customer POs 
• Minimizing accidents & incidents by adherence/ awareness of safety norms 
• Pre delivery inspection of the machine as per customer PO and ensuring the proper functions of the machine before dispatch to customer. 
• Process the warranty claims with OEMs within 2 days 
• Submission of Service Reports to commercial department for Invoicing on daily basis 
• Update status of quotations in Salesforce & share report with management on weekly basis