Responsibilities-  Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the computer software offered by the company.  Investigates new items and makes recommendations for purchasing products.  Takes orders over the phone and in person.  Advises customers on technical matters and recommends appropriate computer configurations.  Solicits information about Software needs from customers.  Negotiate price for the sale.  Provide technical support after merchandise is purchased.  Construct sales pitches and presentations.  Travel to areas where needs are projected.  Stay abreast of market trends.  Assist with the company helpline.  Serve as a customer service rep for customers who have questions or difficulties.  Demonstrate product features before a sale.  Respond to pre-qualification questionnaire or information to tender document.  Negotiate a commercial agreement.  Help customers maximize the use of software features.  Advise on appropriate user training.  Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes.  Maintain awareness and keep abreast of constantly changing software, hardware systems and peripherals.