Follow Up Executive-Escalation Support/Service Coordinator

Exp: Freshers

Department: Service Quality

Skills: Good communication skills and experience in escalation management

JD:

* To handle the customer grievances & to ensure a positive customer experience.
* To acknowledge and respond to the customer complaints.
* To resolve product or service problems by clarifying customer complaints.
* To adhere to the overall process & compliance.
* Acknowledge and respond to customer complaints within the specified TAT.
* Identify the customer issue and able to summarize it for review with the manager.
* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
* Maintain financial accounts by processing customer adjustments.
* Prepare product or service reports by collecting and analyzing customer information.
* Contribute to team effort by accomplishing related results as needed.
* Adherence to the overall process & compliance