Roles & Responsibilities:

 · Conduct new hire and refresher training for various channels of the Cash loans CS team

 · Design and implement PKTs for the inhouse team and partner teams ·

 Perform training needs analysis to identify triggers in the performance and find gaps in the process ·

 Develop training content and process documents in line with product, policy, and other stakeholders within the organization 

· Implement and manage the step-up program · Empower all Channels in becoming self-reliant for solving critical and ad-hoc process issues by coordinating with various stakeholders within the organization 

· Act as a process expert for first loans, repeat loans, and balance transfer loans covering all products of the organization ·

 Conduct process training for external partners such as Online Aggregators, Digital Marketing ·

 Work closely and coordinate with all the departments to drive improvement and innovation in the process Requirements: 

· Should have 2-3 years of experience as a Trainer preferably in chat process and Inbound process 

· Knowledge about Finance Industry and Personal Loans will be an added advantage · Should be Graduate

 · Ability to work well under pressure in a dynamic environment· Strong ability to guide individuals toward goal achievement using sales, negotiation, teamwork, and motivation

 · Excellent communication - English, Hindi, and regional language will be added advantage