Role & responsibilities

• Respond to customer queries in a timely and accurate way, via phone
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Follow up with customers to ensure their technical issues are resolved

Requirements and skills

• Candidate must know Telugu, English and Hindi (All three languages are mandatory)
• Excellent communication and problem-solving skills