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Job Information

  • Employee Type:

    Full Time
  • Contact Person:

    Ilyas Trainee 1
  • Contact:

    9300755707
  • Location:

    Kolkata
  • Job Position:

    Customer Advisor
  • Experience

    0 to 1 Years
  • Qualifications:

    Any Graduate
  • Salary:

    ₹100000 - ₹ 200000
  • Date posted:

    14-Aug-24

Customer Advisor

NK Realtors

Kolkata

Job Description:

       .1 The customer advisor should ensure the acceptance of all incoming calls to the customer care numbers.

       2. Ensure follow up of the missed calls that come either during other calls or during non-working hours.

       3. Responsible for replying to all E - Mails that comes through the website, portals and other online sources.

       4. Must ensure the following up of:

        - Call Back

        - Call Drop

       5. They must also ensure that all leads coming to them through various sources are immediately entered in the CRM

       6. Attending of all web chats online and ensure that all queries are adequately responded to within the given time frame.

       7. Responsible for following up of the Digital Leads.

       8. One needs to acquire Face to Face appointments from all prospects.

       9. One needs to attend walk in customers at our H.O.

 

       10. One is expected to follow instructions & abide by rules & regulations of the company as well as that may be laid by the respective reporting authority from time to time in the interest of the business.