Responsibilities  Provide prompt and efficient customer support through various channels (phone, email, chat)  Resolve customer issues and complaints in a timely and satisfactory manner  Build strong customer relationships through excellent communication and problemsolving skills  Understand and articulate product/service features and benefits  Maintain accurate records of customer interactions and resolutions  Identify and escalate complex issues to relevant departments  Contribute to process improvement initiatives to enhance customer experience  Meet individual and team performance metrics Requirements  Proven experience in customer support role  Excellent communication and interpersonal skills  Strong problem-solving and decision-making abilities  Ability to multitask and prioritize effectively  Proficiency in relevant software and tools  Strong attention to detail and accuracy  Ability to work independently and as part of a team