Job Summary:
We are looking for a motivated and detail-oriented Customer Support Associate to join our non-voice process team. The ideal candidate will handle customer inquiries and provide support through email, chat, or other written communication channels. This role demands excellent written communication skills, problem-solving abilities, and a customer-first attitude.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via chat, email, or ticketing systems.
- Resolve customer issues efficiently while maintaining a high level of accuracy and empathy.
- Document customer interactions and solutions in the system for future reference.
- Identify and escalate priority issues to the appropriate team as needed.
- Collaborate with team members to improve processes and enhance the customer experience.
- Provide detailed product and service information as required.
- Follow up on customer issues to ensure resolution and satisfaction.
- Maintain confidentiality and handle sensitive information securely.
Skills and Qualifications:
- Education: A bachelor's degree or equivalent.
- Experience: 0–2 years of experience in customer service, preferably in a non-voice process.
- Communication Skills:
- Excellent written English skills, including grammar and spelling.
- Strong typing skills with attention to detail.
- Technical Skills:
- Proficiency in using CRM tools, email platforms, and chat applications.
- Basic knowledge of Microsoft Office (Word, Excel, etc.).
- Soft Skills:
- Strong problem-solving and critical-thinking abilities.
- Patience, empathy, and the ability to handle stressful situations.
- Ability to work collaboratively in a team-oriented environment.
- Other Requirements:
- Flexibility to work in rotational shifts, including weekends and holidays.
- Willingness to learn and adapt to new processes and technologies.