1.       Sales Support and Coordination

o    Provide comprehensive administrative support to the sales team, including scheduling meetings, preparing sales materials, and managing communications.

o    Assist in the preparation of sales proposals, contracts, and presentations for prospective clients.

o    Coordinate the sales team’s calendar and follow up on client meetings, ensuring timely communication and actions.

o    Maintain and update the customer database (CRM) with accurate and current information.

2.       Inside Sales Activities

o    Conduct outbound sales calls to potential and existing clients to promote products and services.

o    Qualify leads generated through google and convert them into sales opportunities.

o    Respond to inbound inquiries through email &WhatsApp, providing information about products, pricing, and availability.

o    Prepare and send quotations, follow up on proposals, and close sales deals.

o    Upsell and cross-sell products to existing customers by identifying their needs and suggesting relevant solutions.

3.       Order Processing and Management

o    Process and manage sales orders, ensuring that they are entered accurately into the system and fulfilled on time.

o    Coordinate with the logistics and operations teams to track orders and ensure timely delivery to customers.

o    Address any issues related to order fulfilment, such as product availability or shipping delays, and communicate with customers accordingly.

o    Ensure that all documentation related to sales orders, invoices, and delivery notes is properly maintained.

4.       Customer Relationship Management

o    Build and maintain strong relationships with customers, acting as their main point of contact for all sales-related inquiries.

o    Handle customer complaints or concerns with professionalism, ensuring prompt resolution and customer satisfaction.

o    Follow up with customers post-sale to ensure satisfaction and encourage repeat business.

o    Conduct regular check-ins with existing customers to understand their ongoing needs and identify opportunities for additional sales.

5.       Sales Reporting and Analysis

o    Prepare and distribute regular sales reports to the sales team and management, highlighting key metrics such as sales performance, order status, and lead conversion rates.

o    Analyse sales data to identify trends, opportunities, and areas for improvement in sales strategies.

o    Maintain accurate records of all sales activities, including calls made, leads generated, and deals closed.

o    Assist the sales manager in forecasting sales targets and planning sales activities.

6.       Team Collaboration and Communication

o    Work closely with other departments, such as marketing, finance, and operations, to ensure alignment on sales initiatives and customer requirements.

o    Participate in sales meetings, providing updates on inside sales activities and customer feedback.

o    Collaborate with the marketing team to support promotional campaigns and events aimed at generating new leads.

o    Assist in training and mentoring new sales team members as required.

7.       Compliance and Best Practices

o    Ensure that all sales activities comply with company policies, industry regulations, and ethical standards.

o    Continuously update knowledge of the company’s products and services, as well as industry trends and market conditions.

o    Implement best practices in sales processes to improve efficiency and effectiveness.

o    Maintain confidentiality of customer information and adhere to data protection regulations.