Skills and Qualities Required:

• Strong communication skills: Clear, persuasive, and confident speaking ability.
• Good listening skills: Understanding customer concerns and needs.
• Sales acumen: Ability to close deals or upsell products/services.
• Patience and empathy: Handling customer complaints with a calm and understanding approach.
• Problem-solving: Providing solutions to customer inquiries or issues.
• Organizational skills: Keeping track of customer details, calls made, and outcomes.
• Goal-oriented: Ability to meet or exceed performance targets.
• Technical proficiency: Familiarity with CRM software, call center tools, and Microsoft Office suite.