Employee Type:
Full TimeContact Person:
GauravContact:
9993104707Location:
BengaluruJob Position:
Customer Service Team LeadExperience
3 to 5 YearsQualifications:
Any GraduateSalary:
₹300000 - ₹ 500000Date posted:
13-Dec-24SmartCoin
Bengaluru
Responsibilities
● Create an inspiring team environment with an open communication culture
● Set clear team goals
● Delegate tasks and set deadlines
● Oversee day-to-day operation
● Monitor team performance and report on metrics
● Motivate team members
● Discover training needs and provide coaching
● Listen to team members’ feedback and resolve any issues or conflicts
● Recognize high performance and reward accomplishments
● Encourage creativity and risk-taking
● Suggest and organize team building activities
Requirements and skills
● Proven work experience as a team leader or supervisor
● In-depth knowledge of performance metrics
● Good PC skills, especially MS Excel
● Excellent communication and leadership skills
● Organizational and time-managementskills
● Decision-making skills.
● Ensure to track , measure , report , and evaluate vendor performance.
● Team Management - Shrinkage , Attrition , RAG
Email – gaurav.sodia@white-force.in
Contact - 9993104707