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• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide detailed product information, troubleshoot issues, and resolve complaints.
• Process orders, returns, exchanges, and other customer-related requests.
• Assist in tracking and updating order statuses and shipping details.
• Maintain a high level of customer satisfaction by offering solutions that meet customer needs.
• Collaborate with internal teams (sales, logistics, and marketing) to ensure customer concerns are addressed effectively.
• Maintain accurate records of customer interactions and transactions in the CRM system.