Title: Hostess
Location: Mosque Road , Bengaluru
Experience- Min 1year
Job
Summary:
The Hostess is responsible for
greeting and welcoming guests to the restaurant or establishment, managing
reservations, and ensuring a smooth and positive dining experience. They are
the first point of contact for customers and play a key role in creating a
welcoming atmosphere.
Key
Responsibilities:
- Greeting Guests:
- Warmly greet customers as they arrive and thank them
as they leave.
- Handle reservations and maintain an updated
reservation system.
- Manage walk-ins and ensure seating arrangements are
timely and organized.
- Ensure customers are satisfied with seating
arrangements and assist with any special requests.
- Communicate guest preferences and requests to
waitstaff or management.
- If the restaurant is full, maintain a waitlist and
ensure guests are informed about expected wait times.
- Communicate special requests or issues to the
appropriate team members.
- Assist in clearing tables when necessary.
- Address guest concerns or complaints promptly and
professionally, escalating to management when necessary.
- Help with the preparation and management of special
events or parties, including seating arrangements and guest services.
Skills:
- Customer Service:
Excellent interpersonal and communication skills with a focus on guest
satisfaction.
- Multitasking:
Ability to manage multiple tasks simultaneously, such as greeting guests
and managing reservations.
Uday Kumar Kachhi
9329931732