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Job Information

  • Employee Type:

    Full Time
  • Contact Person:

    Mili Chavhan
  • Contact:

    6264800152
  • Location:

    Bengaluru
  • Job Position:

    L2 Support Engineer
  • Experience

    7 to 12 Years
  • Qualifications:

    Bachelor Of Engineering - Bachelor Of Technology (B.E./B.Tech.)
  • Salary:

    ₹1600000 - ₹ 2000000
  • Date posted:

    06-May-25

L2 Support Engineer

SourceFuse Technologies

Bengaluru

Job Description:

Key Responsibility: 

  • Minimum of 7 years of relevant experience in engineering and operations. 
  • Should have experience in Mavenir 
  • Proven ability to lead a small team, including task assignments and process setup. 
  • Mentor and guide team members in implementing solutions while ensuring adherence to best practices. 
  • Collaborate with team members to evaluate technical challenges and develop effective strategies. 
  • Provide technical solutions to team members following thorough risk analysis. 
  • Manage and coordinate the various environment used by Dev, QA, production by monitoring availability and taking a holistic view of system health. 
  • Design & implement elements of the technical infrastructure and network supporting our platform 8. Improve reliability, quality, and time-to-market of our suite of software solutions. 
  • Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve. 
  • Provide primary operational support and engineering for multiple large, distributed software applications
  • Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding. 
  • Partner with Various teams to improve services through collaboration and coordination. 
  • Handle End user inquiries through ticketing system and provide proper analysis and solution within SLA. 
  • Anchoring Product issues and collaborating with development team to resolve on time. 
  • Provide on-call support and handling production incident as per incident management process
Minimum Qualification 

  • TECH SKILLS: Kubernetes, Docker, GitHub, Jenkins, logging and metrics, Prometheus, Elasticsearch, Kibana, Grafana 
  • IPV6, IPV4, DNS, Load Balancing concepts, Networking concept Linux, Database Concept, SQL 
  • Basic Telecom knowledge such as 4G, 5G, RAN and CORE