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Key Responsibilities

·         Engage with potential customers who have:

·         Added items to cart but not completed the purchase

·         Browsed products but did not make any transaction

·         Registered on the platform without transacting

·         Received cashback or promotional credits in their accounts, etc

·         Have connected via Call, Chat, WhatsApp or website enquiries.

·         Make timely and persuasive outbound calls to re-engage these leads.

·         Handle inbound inquiries via Call/Chat/WhatsApp or Website and assist customers in navigating their buying journey.

·         Understand customer needs, address concerns, and recommend the right products.

·         Route interested customers to the nearest store, if required, for offline exploration.

·         Work closely with the marketing and CRM teams to action warm leads efficiently.

·         Maintain detailed records of interactions and follow-ups using internal tools/CRM.

·         Consistently meet or exceed sales and conversion targets.

·         Provide feedback to internal teams on customer patterns and potential improvements in the buying journey.

 

 

 

 

 

Key Performance Indicators (KPIs)

·         Lead Conversion Rate

·         Daily/Weekly Call Volume

·         Revenue Generated per Executive

Target-oriented mindset with a passion for customer engagement.