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Job Information

  • Employee Type:

    Full Time Jobs

  • Contact Person:

    Renuka Rajak

  • Contact:

    9111011534

  • Location:

    Gurgaon

  • Job Position:

    Guest Relation Manager

  • Experience

    2 to 4 Years

  • Qualifications:

    Any Graduate

  • Salary:

    ₹100000 - ₹ 400000

  • Date posted:

    13-Jul-23

Guest Relation Manager

Choko La

Gurgaon

Job Description:

Provide upscale guest service experiences for clients throughout their
stay
 Ensure clients are properly greeted upon their arrival
 Monitor daily bookings and ensure assigned rooms are prepared prior to
check-in
 Coordinate luggage collection and storage
 Oversee check-in and check-out procedures, including reservations and
financial transactions
 Promptly address guests’ requests, like in-room dining
 Actively listen to and resolve complaints
 Ensure special guests, like disabled people, elderly, children and VIPs,
receive personalized services
 Coordinate and manage communication between guests and staff and
follow up to ensure we resolve customer concerns
 Promote all hotel amenities, conveniences and programs offered
 Manage guest relations team (including Receptionists and Concierges)
to ensure we comply with all standards and operating procedure
 
9111011534
renuka.rajak@white-force.in