Provide upscale guest service experiences for clients throughout their
stay
Ensure clients are properly greeted upon their arrival
Monitor daily bookings and ensure assigned rooms are prepared prior to
check-in
Coordinate luggage collection and storage
Oversee check-in and check-out procedures, including reservations and
financial transactions
Promptly address guests’ requests, like in-room dining
Actively listen to and resolve complaints
Ensure special guests, like disabled people, elderly, children and VIPs,
receive personalized services
Coordinate and manage communication between guests and staff and
follow up to ensure we resolve customer concerns
Promote all hotel amenities, conveniences and programs offered
Manage guest relations team (including Receptionists and Concierges)
to ensure we comply with all standards and operating procedure
9111011534
renuka.rajak@white-force.in