Skills Required

* Excellent written and verbal communication skills

* Strong negotiation, persuasion, and presentation abilities

* Good relationship management and attention to detail

* Proficiency in MS Office (Excel, Word) and logistics/CRM tools

Roles & Responsibilities

* Daily coordination and follow-up with Shipping Lines, Console Agents, DPD Customers, and CHAs

* Timely IGM updates and coordination with Port Operations for amendments

* Reporting on container damages, seal mismatches, and nomination follow-ups

* BL-wise shipment tracking and follow-up with Shipping Lines

* Liaising with port operations for container movement and IGM updates

* Circulating vessel port reports post IGM receipt

* Ensure compliance with Customs Act – Section 48, including managing notices and follow-ups

* Coordinate with Liner Agents on forthcoming shipments

* Handle and resolve customer complaints and operational issues

* Monitor and follow up on long-standing cargo/containers in CFS

* Submission of error-free EDI CODECOs and reports to clients

* Assist in Container Inventory Management during yard over-occupancy

* Manage seal mismatches and container/cargo damage issues

* Follow up with CHAs and dormant accounts for nominations; coordinate meetings with sales

* Regular coordination with Shipping Lines for nominations, container movements, and IGM

* Cross-check nomination sheets after receiving IGM and coordinate with the port team for quick movement

* Build strong working relationships with Customs, CHAs, Shipping Lines, Surveyors, and other key stakeholders

* Generate leads to increase business volume

* Maintain accurate and timely MIS reports.

Technical Knowledge

* Proficient in EXIM documentation and shipping processes

* Familiar with Incoterms, HSN codes, customs clearance, and LC documentation

* Experienced in BL documentation, SI filing, INTTRA, VGM, Form 13, Odex, etc.

* Ability to handle MBL/HBL preparation, execution, issuance, and correspondence with all parties involved.