Key Responsibility Area:

The fundamental duties & tasks the definethe job are:

1. Responsible for inbound & outbound calls with end customers to resolve customerqueries.
2. Responsible for reverting customerqueries via email.
3. Gather appropriate data from the internaltools to substantiate transaction validity, evaluated information gathered & determine the appropriate course of action.
4. Responsible for providing high quality customer service by responding to telephone inquiries and customer requests.