URGENT HIRING for Cluster Operations Manager

Ctc range upto 17lpa

Location- Gurgaon

Experience: 12- 15 years’ experience as operation manager in education or retail service

We are looking for Cluster Operations Manager to manage the centres operations, which includes staff, parents, and vendors. Responsible for Profitability of the Centre. You will be responsible for managing the overall OPERATIONS of the CENTRES assigned in the city.

Main Responsibilities

Under minimal direction, she/he will be responsible for managing the overall OPERATIONS of the CENTRES assigned in the city. Centre Directors / Managers of each assigned centre will report to this position.

• Responsible for operational readiness of NEW centre roll-out.

• Responsible for operational efficiency & service delivery

• First point of contact for escalation from parents (customers)

• Accountable for the Quality & Service consistency of the cluster

• Coach the centre heads for individual development & quality of centre leadership

• Accountable for staff efficiency at centre level & overall retention rate of the cluster

• Co-Own revenue targets of cluster with business team

Competencies & Skill Set

1. Good Communication Skills;
2. Service & Solution mind set;
3. Self-driven personality & team player;
4. Live by personal Quality, Value & Ethics;
5. Work with high career values;
6. Respect "Diversity in workplace".

Location : Delhi NCR