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Job Information

  • Employee Type:

    Full Time
  • Contact Person:

    Pragati Chouhan
  • Contact:

    -
  • Location:

    Mumbai
  • Job Position:

    Customer Assurance
  • Experience

    3 to 7 Years
  • Qualifications:

    Any Graduate
  • Salary:

    ₹30000 - ₹ 400000
  • Date posted:

    16-Nov-23

Customer Assurance

Sterling Holiday Resorts Limited

Mumbai

Job Description:

    • Holiday Planning: Meeting customers for facilitating holiday bookings and eventually collecting AAC / ASF. 
    • Collection :Meeting customers through field visits and collection of overdue EMIs and ASF / AAC 
    • Retention: Meeting customers who have sent a cancelation request, resolve their issues and retain them. 
    • Relationship Building Calls & Attending Branch Walk ins 
    • Revenue Enhancement: Relationship building and increasing revenue by way of foreclosures and payment plan change. 
    • Generating Referrals: Post-holiday calls are made to obtain member feedback and generate referrals and leads. 

Reports to be prepared: 

 

  • Daily ASF / AAC MIS & EMI collection MIS 
  • Weekly Customer Visits Tracker.        

 

  • A valid two wheeler driving license and two wheeler must.  
  • Willing to go for customer visits & meetings.