 Facilitate installation and commissioning of hardware & peripherals deployed at all the
designated offices in district level
 To diagnose and troubleshoot software and hardware problems and help users to install
applications and programs
 Providing IT Application & support for Web / Mobile Applications to various users /
stakeholder departments, such as Police, Transport, Highways, Health, etc. at district level
 Preparation of the Status Report and Issue Tracker for submission to the state level
coordinator
 Co-ordination with the Hardware Vendors / Annual Maintenance Contract (AMC) Providers
for any hardware related issues & escalate to State Level Coordinator
 Submission of weekly report to State Technical Support Engineer / Coordinator on progress
of iRAD Project or any officer designated for implementation of the iRAD Project by the State
at district level
 Regular review of all the services delivered under iRAD Project and help in resolution of
operational issues, if any, at district level
 Be the first point of escalations for any failure in the performance of the service
 Escalating to any officer designated for implementation of the iRAD Project by the State at
district level for cases for which services have been delayed
 Ensuring the technical infrastructure is working round the clock at district level
 Co-ordination with Helpdesk Team for resolution of any technical failure
 Visiting Stakeholder departments and giving hands on training to the officials within the
district.