HAPPIES T
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Job Information

  • Employee Type:

    Full Time Jobs
  • Contact Person:

    Harmeet
  • Contact:

    93299 31736
  • Location:

    Hyderabad
  • Job Position:

    Area Operations Head
  • Experience

    7 to 10 Years
  • Qualifications:

    Any Graduate
  • Salary:

    ₹500000 - ₹ 900000
  • Date posted:

    09-Jan-24

Area Operations Head

Ummeed Housing Finance Pvt.Ltd.

Hyderabad

Job Description:

Key responsibilities:

  • Ensure timely log-in of all files as per defined check list and publish the tracker for the state
  • Follow up and curing of log-in deviations with sales team
  • Ensure regular tracking of IMD payments and MIS Maintenance and highlight the gap areas
  • Ensure all IMD payments are deposited on the very same day or max by next working day
  • Ensure all payments are recorded in the cash book or related register
  • Timely initiation and report from vendors for all FIs for all customers
  • Timely disbursement for all cases across all branches for the state
  • Monitoring of all discrepancies highlighted at the time of disbursement for further resolution and avoid repetition of those errors.
  • Ensure error free disbursement and no error in system data entry
  • Ensure all OTC/PDDs are taken and captured as per approval matrix
  • Ensure all physical files, OTC/PDD, Sanction letter, Tranche documents and property papers are dispatched as per defined timelines
  • Ensure all customer service request are entered and tracked thru TMS system
  • All customer request/complaint are actioned within defined timelines
  • Ensure timely vetting of all property papers as per defined timelines
  • Ensured control on all courier and other related cost
  • Ensure team is updated on the newly rolled out policy and processes
  • Regular training to HUB operations
  • Ensuring discipline in team with respect to their attendance and leave
  • Providing necessary support to the business team within policy/processes as and when required
  • Ensure team is motivated all the time and talent is retained
  • Ensure team is productive all the time
  • Maintaining good and strong inter-personal relationship with all stakeholders
  • Ensure all the required register like FRFC, customer service etc. is maintained and updated all the time
  • Timely closure of all the open items including internal/external audit queries
  • Ensure disbursement cheque handover post completion of all OTCs