Key responsibilities:

• Ensure timely log-in of all files as per defined check list and publish the tracker for the state
• Follow up and curing of log-in deviations with sales team
• Ensure regular tracking of IMD payments and MIS Maintenance and highlight the gap areas
• Ensure all IMD payments are deposited on the very same day or max by next working day
• Ensure all payments are recorded in the cash book or related register
• Timely initiation and report from vendors for all FIs for all customers
• Timely disbursement for all cases across all branches for the state
• Monitoring of all discrepancies highlighted at the time of disbursement for further resolution and avoid repetition of those errors.
• Ensure error free disbursement and no error in system data entry
• Ensure all OTC/PDDs are taken and captured as per approval matrix
• Ensure all physical files, OTC/PDD, Sanction letter, Tranche documents and property papers are dispatched as per defined timelines
• Ensure all customer service request are entered and tracked thru TMS system
• All customer request/complaint are actioned within defined timelines
• Ensure timely vetting of all property papers as per defined timelines
• Ensured control on all courier and other related cost
• Ensure team is updated on the newly rolled out policy and processes
• Regular training to HUB operations
• Ensuring discipline in team with respect to their attendance and leave
• Providing necessary support to the business team within policy/processes as and when required
• Ensure team is motivated all the time and talent is retained
• Ensure team is productive all the time
• Maintaining good and strong inter-personal relationship with all stakeholders
• Ensure all the required register like FRFC, customer service etc. is maintained and updated all the time
• Timely closure of all the open items including internal/external audit queries
• Ensure disbursement cheque handover post completion of all OTCs