The customer advisor should ensure the acceptance of all incoming calls to the customer care numbers.
Ensure follow up of the missed calls that come either during other calls or during non-working hours.
Responsible for replying to all E - Mails that comes through the website, portals and other online sources.
Must ensure the following up of:
- Call Back
- Call Drop
They must also ensure that all leads coming to them through various sources are immediately entered in the CRM
Attending of all web chats online and ensure that all queries are adequately responded to within the given time frame.
Responsible for following up of the Digital Leads.
One needs to acquire Face to Face appointments from all prospects.
One needs to attend walk in customers at our H.O.
One is expected to follow instructions & abide by rules & regulations of the company as well as that may be laid by the respective reporting authority from time to time in the interest of the business.
WEEKLY RESPONSIBILITIES
The customer care executives are required to make paper calling for generation of other services leads.
They are also required to maintain the Project Brochures as physical copies at the HO.
Enhances organization reputation by accepting ownership for accomplishing existing, new and different requests; exploring opportunities to add value to job accomplishments.