Manage relationship with a defined set of Jumbotail customers.
● Be responsible for identifying customers potential, increasing their GMV,
managing customer concerns, issues by following up with the respective teams
and aiding in fulfillment of their orders
.
● Be responsible for setting monthly targets, incentives and revenue for the
defined set of Jumbotail customers.
● Build and manage a relationship with the assigned customers through regular
interactions and visits.
● Engage with customers around offers, targets, preferences and education.
● Manage the execution of marketing assignments for the assigned set of
customers. Ensure that the customers are clear about the offers, Jumbotail
policy and product communication.
● Be responsible for receiving price data, product movement, competitive pricing
and product bundling details from customers and pass it on to the business
team.
● Be responsible for receiving customer orders and ensuring on time delivery
.
● Coordinate with the customer delight and SCM team to ensure the customer
orders are fulfilled on time in full and handling customer escalations if any.
● Be responsible for communicating order/inventory related issues to the
customers.
● Follow up on pending customer payments and receivables.