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Job Information

  • Employee Type:

    Full Time

  • Contact Person:

    Geeta Khatri

  • Contact:

    9039220707

  • Location:

    Mumbai

  • Job Position:

    Customer Care Associate

  • Experience

    1 to 3 Years

  • Qualifications:

    Any Graduate

  • Salary:

    ₹10000 - ₹ 200000

  • Date posted:

    05-Feb-24

Customer Care Associate

XYXX Apparels (Onroll)

Mumbai

Job Description:

  • Attending training sessions to grow knowledge of products and to develop customer service skills.
  • Resolving phone, walk-in, mail, fax, and email customer inquiries.
  • Processing and logging incoming calls into the CRM system.
  • Identifying customer needs.
  • Forwarding and escalating inquiries to relevant individuals and departments.
  • Contacting customers to give them accurate feedback on the progress of their inquiries.
  • Providing outstanding customer service.
  • Updating customer information as required.
  • Maintaining confidentiality of information.
  • Performing other duties as the need arises.