www.jivah.com

 

Location:Terita Bazar,Poddar Court,Kolkata

 

Job Description:

The Floor Manager plays a crucial role in ensuring the smooth operation of the retail floor. They are responsible for overseeing daily activities, managing staff, and optimizing customer satisfaction. The Floor Manager reports directly to the Store Manager and collaborates with other departments to meet organizational goals.

Key Responsibilities:

1. Team Management:

   • Supervise and motivate floor staff  and deliver exceptional customer service.
   • Conduct regular team meetings to communicate goals, performance expectations, and provide feedback.
   • Delegate tasks effectively, ensuring all responsibilities are completed efficiently.

2. Customer Experience:

   • Foster a customer-centric environment by greeting and assisting customers, resolving complaints, and ensuring their needs are met.
   • Monitor customer feedback and implement strategies to enhance customer satisfaction.
   • Train staff on product knowledge, sales techniques, and company policies to provide accurate information to customers.

3. Visual Merchandising and Inventory Management:

   • Ensure the retail floor is visually appealing, organized, and stocked with merchandise.
   • Collaborate with the visual merchandising team to create attractive product displays and promotional setups.
   • Monitor inventory levels, conduct regular stock checks, and coordinate with the inventory management team to replenish stock as needed.

4. Sales and Performance Analysis:

   • Analyze sales trends, performance metrics, and customer traffic to identify areas for improvement.
   • Develop and implement sales strategies to maximize revenue and meet sales targets.
   • Utilize POS systems and sales reports to track performance and make data-driven decisions.

5. Compliance and Safety:

   • Ensure compliance with company policies, procedures, and industry regulations.
   • Maintain a safe and clean environment by enforcing health and safety standards.
   • Conduct regular inspections to identify hazards and address any safety concerns promptly.

6. Training and Development:

   • Identify training needs and develop training programs to enhance employee skills and product knowledge.
   • Provide ongoing coaching and support to staff to foster professional growth and development.
   • Encourage teamwork and collaboration among employees to achieve collective goals.