URGENT HIRING for CUSTOMER SERVICE ASSOCIATE
Email ID: rahulk.kanojia@white-force.in
Contact : 9300955707
Experience 1-4 years
Salary upto 3lpa
Location- Mumbai
Requirements and skills
- High school diploma, GED, or suitable equivalent.
- 1+years of customer service experience, preferably in a related field.
- Successful completion of provided training.
- Proficient computer skills.
- Experience with CRM preferred.
- Proficient with MS Office suites.
- Excellent phone etiquette.
- Outstanding communication skills, both verbal and written.
- Strong people skills.
- Ability to sit at a desk for extended periods.
Responsibilities
- Attending training sessions to grow knowledge of products and to develop customer service skills.
- Resolving phone, walk-in, mail, fax, and email customer inquiries.
- Processing and logging incoming calls into the CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.
rahulk.kanojia@white-force.in
Contact : 9300955707