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Airway Bill (AWB) Preparation:
- Ensure accurate and timely creation of Airway Bills (AWBs) for all shipments.
- Verify all details and documentation required for AWB preparation.
House Airway Bill (HAWB) Preparation:
- Prepare House Airway Bills (HAWBs) with precision.
- Coordinate with shippers and agents to gather necessary information.
Handover Set Preparation:
- Compile and organize all necessary documents for the handover set.
- Ensure compliance with industry regulations and company policies.
Customer Coordination:
- Act as the primary point of contact for customers regarding their shipments.
- Provide updates, resolve issues, and ensure customer satisfaction.
- Liaise with internal departments and external partners to facilitate smooth operations.
Documentation and Compliance:
- Maintain up-to-date records of all shipments.
- Ensure compliance with international shipping regulations and company standards.
Process Improvement:
- Identify areas for process improvement and implement solutions to enhance efficiency.
- Stay updated with industry trends and best practices.
Qualifications and Skills:
- Proven experience in air export operations, particularly in preparing AWBs, HAWBs, and handover sets.
- Strong organizational skills and attention to detail.
- Excellent communication and customer service skills.
- Ability to work under pressure and meet tight deadlines.
- Proficiency in relevant software and systems used in freight forwarding.
- Knowledge of international shipping regulations and compliance requirements.