Responsibilities:

 

·         Providing support to users and being the first point of contact for problem resolution.

·         Troubleshooting hardware, software, and network issues.

·         Installing and configuring hardware and software components.

·         Repairing or replacing damaged computer hardware.

·         Managing technical documentation.

·         Management of trading Platforms and day to day activities like BOD, EOD and backup.

 

·         Coordination with Application vendors for day-to-day issues and patch deployments.

 

·         Prepare and submit data to Compliance team and Auditors for Regulatory Audits (IEDA & SEBI).

 

 

Work experience:

 

·         Experience in BFSI Sector and knowledge of Trading platform will be added advantage.

·         Microsoft Windows Desktop Environment.

·         Microsoft Windows Server Environment.

·         Microsoft Office 365

·         Knowledge of UTM Devices, Managed Switches, VMWare, VLAN Concepts, Antivirus software

·         Understanding of TCP Basics like TCP, UDP, Multicast E.t.c

.

 

Qualifications & Skills:

 

·         4+ years’ experience in IT support and  .

·         Excellent written and verbal communication skills.

·         Good interpersonal skills.

·         Attention to detail.

·         Good problem-solving skills.

·         Ability to work comfortably on a ladder.