Key Responsibilities: - Respond to customer inquiries via phone, email, or chat in a timely and professional manner - Resolve customer complaints and concerns, escalating issues when necessary - Provide product and service information to customers - Process customer transactions, such as orders and returns - Utilize CRM software to document customer interactions and maintain accurate records - Meet or exceed customer service performance metrics, such as first call resolution and customer satisfaction - Collaborate with internal teams to resolve customer issues and improve processes Requirements: - High school diploma or equivalent required; post-secondary education preferred - 1-2 years of customer service experience, preferably in a contact centre environment - Excellent communication and problem-solving skills - Ability to work in a fast-paced environment and adapt to changing priorities - Strong attention to detail and accuracy - Proficiency in CRM software and Microsoft Office applications