13.3333px; background-color: rgb(255, 255, 255);">Job Summary
● Internal IT support.
● Ensure the uptime of 99.5% for Internal IT support Devices which includes
Internet, WIFI, Networking and IP Telephony equipment.
● Understanding of switching/routing techniques, IP addressing and outage
management skills
● Resolution of Customer Tickets with defined SLA of 95%.
● Fault finding, troubleshooting, issue resolution and fault escalation within
agreed SLA's (Remotely) flexibility.
● Work in tandem with L2 / L3 to resolve escalated issues.
● Work closely with IT Manager and team on assigned opportunity to deliver a
feasible solution
● Be a guided example and a mentor in the team.
● Maintain Asset Inventory and ensure timely updates to asset Inventory.
● Vendor Management.
● Well versed with Desktop support.
● Should be a SOPC for the centre as and when needed to handle IT & Other
issues as well.
Skill set:
● LAN Crimping, IP Addressing, Sub-netting, VLAN, Trunking, Network
Troubleshooting, Operating System, Drivers & Software installation, Desktop
Troubleshooting, Data backup & Restore, Office 365 & G-Suite. Will be added
advantage if having knowledge on IP Telephony.