Job Brief:

We are looking for a Front office

Executive to our reception area. You will act as the ‘face’ of our

company and ensure visitors r eceive a heartwarming welcome. You will also coordinate all front desk

activities, including calls, reservations, and guest’s services.

As a Front office

Executive , you should combine a pleasant personality with a dynamic professional

attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and

has a solid customer service approach.

Ultimately, you should be able to ensure our front desk provides professional and friendly service to

our customers.

Responsibilities:

1. Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms, and

informative leaflets)

2. Train, supervise and support office staff, including receptionists, security guards and call

centre agents

3. Ensure timely and accurate cust omer service

4. Handle complaints and specific customers’ requests

5. Troubleshoot emergencies

6. Monitor stock and order office supplies

7. Ensure proper mail distribution

8. Prepare and monitor office budget

9. Keep updated records of office expenses and costs

10. Ensu re company’s policies and security requirements are met

Requirements and Skills:

Requirements and Skills:

1. Hands on experience with office machines (e.g. fax machines and printers)Hands on experience with office machines (e.g. fax machines and printers)

2. Thorough knowledge of customer service, office management and basic bookkeeping Thorough knowledge of customer service, office management and basic bookkeeping proceduresprocedures

3. Proficiency in English (oral and written)Proficiency in English (oral and written)

4. Solid knowledge of MS Office, particularly Excel and WordSolid knowledge of MS Office, particularly Excel and Word

5. Excellent communication and people skillsExcellent communication and people skills

6. Good organizational and multitasking abilitiesGood organizational and multitasking abilities

7. ProblemProblem--solving skillssolving skills

8. High School High School diploma:diploma: additional cadditional certification is a plusertification is a plus..