ABHISHEK YADAV +91 9372618190 ⋄ GOREGAON EAST, MUMBAI abhishekyadav937261@gmail.com ⋄ www.linkedin.com/in/abyadav9372 OBJECTIVE Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible. EDUCATION H.S.C ( Higher Secondary Certificate ), Maharashtra State Board 2020 52.00% S.S.C ( Secondary School Certificate ), Maharashtra State Board 2018 47.00% SKILLS • Communication • Relationship building • Problem-solving • Good Listener • Advisory • Ms Office EXPERIENCE Customer Service Representative Nov 2023 - Jun 2024 Teleperformance Mumbai • Process Name : FIS • Bank Name : Incomm • Customer Service ( Inbound ) • Customer Query Resolution ( Credit Card and Payments ) Associate Sales Consultant Apr 2023 - Nov 2023 PaisaBazaar Mumbai • Axis Bank Personal and Business Loan • Federal Bank Personal Loan • Federal Bank • TATA Capital (Backend Process) Customer Service and Sales Executive Dec 2021 - Jun 2022 Athena BPO Mumbai • Yes Bank Customer Service • Yes Bank Business Loan • Health Insurance Policy (TATA) • Customer Query Resolution INTERESTS Playing Cricket, Gym Running, Listeming Music