● Customer Onboarding: Guide new clients through the setup and onboarding process, ensuring smooth implementation of the AiTrillion platform. ● Client Support: Provide timely and accurate solutions to customer inquiries via email, chat, and calls. Troubleshoot technical and non-technical issues. ● Client Retention & Success: Monitor and drive product adoption among clients to ensure they are fully leveraging the platform’s features.Preventing the churn by proactively reaching out to the customers who are in paid plan ● Proactive Engagement: Regularly check in with customers to understand their evolving needs and offer personalized solutions to help them meet their business goals. ● Upsell & Cross-Sell: Identify opportunities to introduce additional features or services that can benefit the client’s business. ● Feedback Loop: Collect and document customer feedback, sharing insights with the product and development teams for continuous platform improvement. ● Customer Training: Educate clients on best practices, feature usage, and strategies to maximize their return on investment. ● Metrics & Reporting: Track customer success metrics such as satisfaction scores, retention rates, and product usage, and report them to the management team. ● Work on the inbound leads and leads from the marketing team.