Responsibilities: • Conduct outbound and inbound calls to individuals seeking guidance on debt management and financial planning. • Provide empathetic and informative counseling to clients to understand their unique financial situations and goals. • Analyze clients' debt profiles, including credit card debt, loans, and other financial obligations, to develop tailored debt repayment plans. • Educate clients on effective debt management strategies, budgeting techniques, and financial goal setting to help them achieve long-term financial stability. • Collaborate with clients to provide comprehensive financial plans focusing on debt reduction, savings goals, and wealth-building strategies. • Recommend debt consolidation, debt restructuring, or debtsettlement options based on clients' specific needs, and guide clients through the process. • Maintain accurate records and documentation of client interactions and financial plans in compliance with regulatory requirements. • Keep updated on industry regulations, debt management best practices, and financial products relevant to debt management and personal finance. • Meet or exceed monthly and quarterly sales targets and Key Performance Indicators (KPIs)